Anne Loader Publications - How to order

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Payment

Being basically a one-woman, one husband and two-dog operation we regret we are not able to accept payment by credit card. We have, of course, investigated this but we have found that the fees are simply too high for us to continue to offer our value-for-money service. We serve a valued niche market but the credit card charges are just too expensive to justify. We will have to wait until competition between the banks forces the prices down.

If you would like to order personally from us by post you can be certain that your books will be on their way to you the day we receive the order. For one or two books just send us a note with the details of what you want and a cheque to cover the price of the books and the post and package - the details are on the UK order form .

If you want more than a couple of books, it is probably easier to print out the UK order form and send it together with a cheque covering the cost of the books and the postage and packing. If you like, you can copy and paste the order form into your favourite word processing package and type your information into it before printing it out. Please see the note below, then make sterling cheques payable to Leonie Press and send them to Anne Loader Publications, Dept WWW, 13 Vale Road, Hartford, Northwich, Cheshire CW8 1PL, United Kingdom.

It is impossible to predict postage and package costs on every possible multiple book order as it obviously varies with the weight of the books, the package required to contain them and whether or not the total is such that we need to insure them - we have had one package destroyed by being run over with a Parcel Force fork lift truck and another discovered under an American snow drift when spring came! We always try to minimise postage and package costs and if the amount you send exceeds what we calculate the postage and package will be by more than 10p we will refund the excess as UK postage stamps.

If you do not live in the UK there are so many considerations that the simplest way to operate is to send us an e-mail detailing which books you would like, where you want them to be sent and how fast you want them to get there and we will reply with details of the total cost and the likely delivery time. For details of where to send the e-mail, please go to our e-mail links page.

If you are buying the book as a present for someone else, why not include a card and their address and we will send directly to them. And, if it is an order for "A Bull by the Back Door", "The Duck with the Dirty Laugh" or "The Bells of St. Paradis" and you include the recipient's full name the author will sign it! If you want to take advantage of the offer of a signed copy, please make it clear on your order - we wouldn't like to forget and disappoint the recipient.

You can, of course, order any of our books from your favourite bookshop. In this case, you can print out a UK order form containing all the information your supplier will need to order the books you require. You can complete it using the ancient pen technology...

Or if you want to use a credit card and place an instant order, you can purchase on-line from Amazon UK, just click on the link below...

You will need to note the title of the book and when you enter it in the Amazon UK search box remember NOT to start off with "A" or "The". For example, enter "Bull by the Back Door".

Buy your books on-line via Amazon UK

However, if you click on the Amazon UK icon on our page describing the book you want to buy, you will be taken directly to it in the Amazon list.

Orders are normally dealt with on the day they arrive. Unless, of course, you are placing an advance order for a book which is yet to be published (the publication dates are given on the pages describing each book or in the futures list), in which case it will be despatched as soon as it is published. Your cheque will not be cashed until the book has been sent to you. If a book is being reprinted we will let you know when it will be available.

Returns

We are selling the books we publish on behalf of ourselves and our authors and not operating a lending library so we will not take back any books which you have purchased unless they are faulty or damaged in the post. We believe all the books are accurately described on their respective pages on this site and the description should enable you to decided if you want to buy the book or not. If you have any doubts, please telephone us on +44 (0) 1606 75660 between 9am and 9pm UK time, and we will attempt to answer any queries you might have.

We try very hard to ensure that every book we send out is perfect but from time to time there are production problems with individual copies and in this case we will be happy to replace a faulty copy and refund your postage if you return it to us. The same applies for copies damaged in the post but in this case we would be grateful if you would return the book complete with the original packaging so that we can make a claim against the carrier.


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